Context
Every interaction read against the relationship behind it
word, moment, silence, and signal.
problem, sentiment, root cause, and resolution.
interaction, channel, [auto] agent, and team.
customer, event, journey, and cohort.
anomaly, risk, threshold, and priority.
product, promotion, policy, and decision.
Every dollar.
Indexed. Weighted. Ranked. Solved.
Experience Value Index · EVI
Your largest asset, finally valued.
A live valuation of every customer relationship the business has.
Powered
by AI driven indicators
Anchored
on financial value
Individualized
to each customer
What Makes EVI Different
A journey, not a moment.
Most scores measure a transaction. EVI measures the relationship.
Compounding
Repeat friction weighs heavier, single misses heal faster
Continuity
Resolution credited, stress released, the arc continues
Monday Morning. EVI moves. You know exactly why.
Without EVI
With EVI
NPS dropped 2 points.
EVI dropped 2 points.
Why?
That is $8.4M of total customer revenue at risk and $2.8M of LTV churn, with major offenders being Home Loans, Health Insurance and Business Loans.
Speculation.
Here are the customers. Here are the causes. Here are the products. Here are the recommended actions queued.
Without EVI
NPS dropped 2 points.
With EVI
EVI dropped 2 points.
Without EVI
Why?
With EVI
That is $8.4M of total customer revenue at risk and $2.8M of LTV churn, with major offenders being Home Loans, Health Insurance and Business Loans.
Without EVI
Speculation.
With EVI
Here are the customers. Here are the causes. Here are the products. Here are the recommended actions queued.
Decide what to do. Not what to find out.
Built to Defend
Every score. Every dollar. Every cause. Traceable.
Auditable
From the score all the way down to the conversation that moved it
Compliant
Built for regulated industries, audit trail is the architecture
Defensible
Every movement explainable, no black box